So I wrote a review last night. In that review I said I wouldn’t recommend this place, but on second glance I would. If you feel that your being given the run around first ask for Donnie. Donnie the General sales manager gave me a call. What an upstanding individual. He quickly looked at my deal and righted the wrongs. I am more then happy. He saw all the mistakes and took his time before he called to make sure that he had all the info correct. Then he made the call and apologized for what had happened explained everything. The only thing I would say when you come here is ask for three people. Sharon, Korbie and Donnie. Korbie no matter what was by far one of the best sales associates I’ve ever worked with. She’s really knowledgeable. Sharon although I never personally met her called me on her day off when she didn’t need to and a discussed everything. Finally as I said above Donnie will help you out not just for a sake but so you feel as they say part of the family.
Great customer service and very friendly. I drove to this location from San Antonio because the dealerships in San Antonio are no good and do not compare. They also wrecked my car last time I went so I decided to come out to Boerne. The 40 minute drive was well worth it and I will continue to go back.
What a wonderful experience. I came in last Friday to get an oil change. And my service advisor Ezra made me aware of some service that had been neglected by my usual mechanic(ancira). Now I'm not a mechanic so I rely on the dealership to take care of my Jeep. I had two leaking real axles because I was unaware I needed to do differential services. I was in a bind because I couldn't be without my car for the weekend. My service advisor got it covered under warranty and had me out of there the next day. I was very impressed. For now on I will be going to the Boerne Dodge location for my service and I suggest you all do the same. Oh and if you are given a choice of who to work with I highly suggest asking for Ezra !
Took my truck in for the first of six free oil changes. I didn’t know I had tire rotations as well but the service manager looked it up before I left and said they could take care of that too. The service was finished in under an hour and I didn’t even have to wait around for the recipient because the service manager said he’d mail it to me. Completely satisfied all around.
Brian in sales was great. We got right down to business and there were no surprises or sales gimmicks tried. I felt very comfortable from the beginning and the whole process only took a couple of hours with trade in and all. Prices are better here than any other dealership in Texas. Highly recommend boerne dodge!
I love this dealership! They are always courteous, honest, friendly, and efficient. I was able to get three recalls addtessed and an oil chg in half the time other dealershits take for just an oil chg. It is worth the drive to visit these guys!
I owned my Dodge Ram pickup for almost 3 years and have used Boerne Dodge exclusively for service and repairs. I've been impressed with their service staff each time. They are very friendly, explain in detail the work they will perform and make sure I leave happy. If the work will be lengthy, they offer me a courtesy ride to and from home. Get there early enough and they greet with donuts and kolaches from a local shop! Plus the new coffee machine made a great hot latte! I'm a happy and satisfied customer!
SECRET SHOPPER!! Good morning everyone. My name is Rachelle. I visited Boerne Dodge this morning as part of a secret shopper program. I was greeted promptly at my vehicle and my service advisor was very professional and empathetic. I worked with service advisor Ezra, although he seemed inexperienced when it came to some of my more specific questions. He was quick to level with me and seek help in order to answer my question. I highly recommend this service department over some of the slower shops in San Antonio. Definitely worth the drive.
Eric who took over for Julie due to an emergency. The only thing I wish would have been told to me were the add ons that were already added before asking me. Even though I really like them. Just for future customers make sure add ons are on the online cars. I’m still waiting for your dealership to locate my second Key Fob. I would like to hear when I can pick up my 2nd FOB.