Dirk in service was great. Made an appointment, but when I got there they could not find me on schedule. Dirk took care of everything including a loaner car. Called when my truck was ready, even had it in front of building!
Great service from Dirk so Boerne Dodge!
Took my 2017 Dodge Ram 3500 Cummins Diesel in to get some work done(for the first time) to this dealership. Was treated quite well and with lots of respect. They were polite, never condescending, nor patronizing. The work was scheduled for 3 hours but they completed the work in two hours and contacted me quickly to advise vehicle was ready for pickup. Caleb and Dirk in the service department were helpful and easy to talk to about repairing my truck.Will definitely consider using this dealership for any future work needed on my vehicle. Service was exceptional!
Updating my original review as this causes for it. I was becoming very frustrated with my car purchase but Boerne Dodge takes care of their customers. If they are at fault in any way they will do their due diligence and do what they can to take care of their customers. I couldn’t ask for anything more. Great dealership with great people.
We just had on of the quickest and easiest car buying experiences of my life. Everyone from the salesman to the finance manager was very helpful and low key. All in all a really great buying experience.
Dirk in the service department has been great! The last couple of trips to them I've asked for him and he has always followed up promptly. I had a recent issue with my radio and he was able to get Ram to cover it outside of my warranty period. He's been fair with me on any issues and at the end of the day he made sure I left satisfied. Ryan, one of their senior technicians, even came out to talk to me and explain the problem. The whole experience was pleasant and I will definitely be returning for all my repairs.
I only stopped by Boerne Dodge to compare prices to a new Chevy I had planned to purchase the same day. A couple of hours later, I found myself driving off in a 2019 Ram 4X4. I have never been a Dodge person, but as of my 4/12/19 test drive, my 30 year Chevy run is over. The new Ram is absolutely amazing and the staff at Boerne Dodge made the process easy and issue free.
The person I spoke with was not very informative about the vehicle I wanted to purchase. The pictures of the vehicle online did not show that the car need a new rim and was unable to be test driven. The sales rep I spoke to before I got to the dealership lied about telling me about the rim on the car. I never knew about such a thing until I got to the dealership. All in all I went ahead and purchase the vehicle even tho I have to wait until the rim is replaced to drive it off the lot. The people are friendly but lack of information and unwillingness to negotiate from their prices is not a good thing. Good thing the car was priced very well which made me move forward.
Showed up with no appointment but Dirk was still able to get my vehicle in to check radio issue I had been having since I purchased my vehicle. Other dealership told me I would have to leave my vehicle for a week so they can check my radio, I guess they really didn't want my business. It was an easy fix! Same day repair!
Great job! Thanks again
Mike in the service department did a great job. He found the parts that were needed to fix my air conditioner in one day and had my car ready by noon on the next day. He was also able to change my oil and do my State Inspection.
This was easily the best and organized buying experience I have ever had. I wish all could experience the same. I would highly encourage any and everyone interested in a Ram or Jeep to make their purchase at Boerne Dodge. The service and customer care goes beyond any reputable dealership in south Texas.
I went to the dealership just wanting a truck. When I went I saw the truck from online and it was nice but they then showed me another which was very nice and a little more pricey. Well we tried and the numbers just didn’t work out so I had to stick to the first. Well the Payments at first would’ve been too high. So I was about to walk out and just not get anything. Well the dealer and salesman pushed and got the payment exactly where I wanted it.
Outstanding service I called close to closing spoke to the manager for quite a while way past closing time to help find the right truck for me. After 3 weeks for not being able to go I was finally able to get some time of work to close the deal . Never in that time were they pushy, they were always willing to work with my schedule and help me find the right truck for me. I would highly recommend to anyone that wants to find a truck at a great price off a dealer that cares for the consumer.