Friendly people in Boerne Dodge's service department. Good communication, free shuttle to/from home. Diagnosis indicated a part needed to be ordered as part of the repair, so I'll be going back for that and was offered a loaner vehicle when the part arrives.
My soon to be wife and I can into the store and we’re greeted quickly, my fiancé quickly approached management to inform the I have full blown PTSD and anxiety and I don’t do well. Then here came Paul Caciola, what a true professional, he took us out and put us in a couple different trucks and in a very short time we were set. To be honest I didn’t know if I could handle the stress of buying a new vehicle, Paul made it easy!
Dirk in service was great. Made an appointment, but when I got there they could not find me on schedule. Dirk took care of everything including a loaner car. Called when my truck was ready, even had it in front of building!
Great service from Dirk so Boerne Dodge!
Took my 2017 Dodge Ram 3500 Cummins Diesel in to get some work done(for the first time) to this dealership. Was treated quite well and with lots of respect. They were polite, never condescending, nor patronizing. The work was scheduled for 3 hours but they completed the work in two hours and contacted me quickly to advise vehicle was ready for pickup. Caleb and Dirk in the service department were helpful and easy to talk to about repairing my truck.Will definitely consider using this dealership for any future work needed on my vehicle. Service was exceptional!
Updating my original review as this causes for it. I was becoming very frustrated with my car purchase but Boerne Dodge takes care of their customers. If they are at fault in any way they will do their due diligence and do what they can to take care of their customers. I couldn’t ask for anything more. Great dealership with great people.
We just had on of the quickest and easiest car buying experiences of my life. Everyone from the salesman to the finance manager was very helpful and low key. All in all a really great buying experience.
Dirk in the service department has been great! The last couple of trips to them I've asked for him and he has always followed up promptly. I had a recent issue with my radio and he was able to get Ram to cover it outside of my warranty period. He's been fair with me on any issues and at the end of the day he made sure I left satisfied. Ryan, one of their senior technicians, even came out to talk to me and explain the problem. The whole experience was pleasant and I will definitely be returning for all my repairs.
I only stopped by Boerne Dodge to compare prices to a new Chevy I had planned to purchase the same day. A couple of hours later, I found myself driving off in a 2019 Ram 4X4. I have never been a Dodge person, but as of my 4/12/19 test drive, my 30 year Chevy run is over. The new Ram is absolutely amazing and the staff at Boerne Dodge made the process easy and issue free.
The person I spoke with was not very informative about the vehicle I wanted to purchase. The pictures of the vehicle online did not show that the car need a new rim and was unable to be test driven. The sales rep I spoke to before I got to the dealership lied about telling me about the rim on the car. I never knew about such a thing until I got to the dealership. All in all I went ahead and purchase the vehicle even tho I have to wait until the rim is replaced to drive it off the lot. The people are friendly but lack of information and unwillingness to negotiate from their prices is not a good thing. Good thing the car was priced very well which made me move forward.
Showed up with no appointment but Dirk was still able to get my vehicle in to check radio issue I had been having since I purchased my vehicle. Other dealership told me I would have to leave my vehicle for a week so they can check my radio, I guess they really didn't want my business. It was an easy fix! Same day repair!
Great job! Thanks again